Privacy Policy

PRIVACY POLICY

This Privacy Policy statement describes how Rafid Logistics Services Company, along with all its affiliated entities (collectively referred to as “Rafid Logistics”), collects, processes, uses, and protects personal data within the Kingdom of Saudi Arabia.
Rafid is committed to respecting user privacy and protecting any personal information obtained and/or used as part of the data collection process and/or the personal information provided by the user when using any of the company’s services through any of its electronic channels. This personal information will be collected and/or used in accordance with this Privacy Policy statement.
By using Rafid’s products and services, you agree to everything stated in this Privacy Policy.

1. What personal data do we collect?

You provide us with the following information about yourself:

Personal Data: Last name, first name, previous names, gender, date, and place of birth.
Contact Information: Email address, national and work address, contact phone number.
Entity Data: Commercial registration information, ownership details, founding contract, date of establishment, and business activity.
Identity: National ID/residence number, passport, and similar documents.
Login Information: Account login details, including login credentials and encrypted passwords.
Correspondence: Information you provide by filling out any of our forms or by communicating with us, whether face-to-face, by phone, email, online, or otherwise.

We may also collect any phone number you use to contact our customer service team (including call metadata, such as call date, time, and duration) or interact with the social media channels you use to communicate with our customer service team. We may record calls for training and performance purposes, to create clear records, and for legal reasons.

2. How do we use your personal data

We collect and use data as required based on the nature of services and business. In most cases, our legal basis and purposes include, but are not limited to:

We only use your personal data when we have a valid legal basis to do so.
Compliance with any obligations and requirements issued by legal and regulatory authorities within the Kingdom of Saudi Arabia.
Allowing us to provide products or services.
Protecting you from fraud by conducting identity and credit checks or ensuring there is no conflict.
Improving our products and services and your experience through our channels.
Understanding your needs as a customer and your eligibility for products and services.
Promoting new investment and financial products and services that may interest you.
Communication: To respond to your correspondence, communicate with you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as correspondence and communications about purchases and changes to our terms, conditions, and policies. Due to the importance of this information in your interaction with Nqoodlet, you may not be able to opt out of receiving these important notifications.
Security and Fraud Prevention: To protect individuals, employees, and Nqoodlet and for loss prevention and fraud prevention purposes, including protecting individuals, employees, and Nqoodlet in the interest of all our users.

Rarif Logistics only retains personal data as long as necessary to fulfill the purposes for which it was collected, including as stated in this Privacy Policy or in service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy and our service-specific privacy summaries. When determining retention periods, we carefully consider whether it is necessary to retain the collected personal data and work to retain personal data for the shortest period allowed by law.

3. Protection of Personal Data

We use a range of measures to keep your personal information secure and protect it from unlawful processing, accidental loss, destruction, or damage. Considering the nature of personal data and processing, and the risks involved in a manner consistent with the relevant data protection regulations and laws applicable in the Kingdom of Saudi Arabia. We continuously improve these protective measures to help maintain the security of your personal data. This is done using necessary physical, technical, administrative, and procedural security measures to prevent unauthorized access, collection, use, disclosure, copying, modification, or disposal. However, the internet is not completely secure.

Although we do our best to protect your personal information, we cannot guarantee the security of information transmitted.

From time to time, our website and applications may contain links to external sites. If you follow a link to any of these sites, please note that these sites have their own privacy policies. Please check these policies before submitting any personal data to these sites. We are not responsible for the privacy policies or content of these sites.

4. Cookies and other thechnologies

Rafid’s websites, online services, interactive applications, emails, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which sections of our website users have visited, and facilitate the effectiveness of ads and web searches, and help evaluate them. We treat the information collected through cookies and other technologies as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information under local law, we treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for purposes related to this Privacy Policy.

5. links to other websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.